" What is your emergency?"

You would think that I work at a crisis center by the way I end up having to talk to people. " Mam, I'm sorry that you misunderstood, I apologies if I made the policy unclear, but yelling at me or my supervisor isn't going to get you anywhere. My manager is on her way and she's the only one who can override me. (she starts crying and putting her head down on my register) If you would like to sit down I will point her in your direction when she gets here..." Guest: NO! I'm getting my money, I don't want to talk to your manager, other stores can give me credit on my debit and so can you! " Me: mam, there is NO way my system can do that. I understand other stores can do it, but my system absolutely can not. I don't have access to your account at all, nobody in this store can do anything like that even!! Guest: Well your going to do it! Have you ever heard of guest service?? Me: mam, I know a lot about my job...Enough to be able to guarantee that what your are asking...Is impossible. And I MUST fallow this policy, if I don't...I would get fired...And I'm not willing to do that! Guest: (sobs uncontrollably) Oh God...Where are all the sane people in this fricken world? Apparently not In Santa Rosa!